Terms and Conditions for Purchasing a Home Battery System

Terms and Conditions for Purchasing a Home Battery System

1. Introduction

By purchasing a home battery system from Solar Superstore, you agree to the following terms and conditions. These terms ensure that both the retailer and customer understand their responsibilities and obligations to ensure a safe, efficient, and satisfactory purchase and installation experience.

2. Definitions

  • Customer: The individual or entity purchasing the battery system.
  • Retailer: Solar Superstore, the provider of the battery system.
  • Battery System: The home battery energy storage system, including all associated components.
  • Installer: A qualified professional responsible for the installation of the battery system.
  • Manufacturer: The entity responsible for the production of the battery system.

3. Battery Types

There are various battery technologies offered, including lithium-ion, Low-Voltage, High-Voltage and other types. It is the customer’s responsibility to choose the battery type that best meets their energy needs and budget.

4. Capacity and Power Output

Customers must ensure that the chosen battery system has adequate capacity (kWh) and power output (kW) to meet their household energy requirements. The retailer will provide guidance, but the final decision rests with the customer.

5. Efficiency and Depth of Discharge

The customer acknowledges that the efficiency and depth of discharge (DoD) of the battery system will impact its performance and lifespan. Higher efficiency and DoD are desirable but may come at a higher cost.

6. Installation Requirements

It is the responsibility of the customer to ensure that there is a suitable location to install the battery. A qualified installer is recommended to be engaged if the customer is unsure as standards requirements may vary state by state in Australia. The following can be used as a guide:

  • External Damage Protection: Select a location that is not prone to external damage, such as from vehicles. If such risks are present, protective measures like bollards should be installed.
  • Hazardous Locations: Select a location that is away from hazardous areas including gas cylinders and gas relief vent valves.
  • Airflow and Vents: Select a location that is an appropriate distance from any opening windows or ventilation openings to habitable rooms to ensure proper airflow and avoid gas accumulation.
  • Passageways, Walkways, Exits, and Escape Routes: Select a location that is not within passageways, walkways, exits, escape routes, or below these areas to ensure clear and safe evacuation paths.
  • Accessibility: Select a location that is not on roofs (unless accessible via a permanently installed staircase or ladder), within ceiling spaces, or set into wall cavities unless they are entirely sealed with non-combustible materials.

b. Clearance Requirements

  • Equipment Clearance: Select a location that is away from Electrical appliances not associated with the battery including items like heat pumps, air conditioning units, hot water cylinders, motors, control gear, stoves, and stationary appliances.
  • Non-Combustible Barriers: When installed near habitable rooms, a non-combustible barrier is required behind the battery to delay the spread of fire. 

c. Environmental Conditions

  • Temperature Range: The battery should be installed in an environment that maintains a temperature range within the battery’s operating specifications. Extreme temperatures can affect performance and lifespan.
  • Ventilation: Proper ventilation must be ensured to prevent overheating and accumulation of hazardous gases. Ventilation requirements will vary based on the battery type and installation environment.
  • Weatherproofing: For outdoor installations, the battery should be placed in a weatherproof enclosure to protect against rain, direct sunlight, and other environmental factors.

d. Structural Requirements

  • Mounting: The battery should be securely mounted on a stable and non-combustible surface. Wall-mounted batteries must be installed on a wall capable of supporting the weight and with appropriate clearances.
  • Structural Integrity: The installation must not compromise the structural integrity of the building. Ensure that the mounting location can support the weight and any dynamic loads.

e. Electrical Requirements

  • Wiring and Connections: All electrical wiring and connections must comply with local electrical codes and standards. Use proper gauges, insulation, and protective conduits as required.
  • Inverter Compatibility: Ensure that the battery is compatible with the existing or new inverter and that the inverter is correctly installed and configured.
  • Grounding and Bonding: Proper grounding and bonding of the battery system must be ensured to prevent electrical faults and ensure safety.

7. Maintenance

The customer is responsible for the regular maintenance and monitoring of the battery system, including:

  • Routine Checks: Performing routine visual inspections and cleaning.
  • Monitoring: Using an energy management system to monitor performance.
  • Maintenance Costs: Bearing any ongoing maintenance costs.

8. Warranty and Lifespan

The customer acknowledges and agrees to the warranty terms provided by the Manufacturer, including:

  • Warranty Coverage: Details on what is covered (e.g., performance, replacement) and the duration of the warranty.
  • Lifespan: Understanding the expected operational life of the battery system, often measured in cycles or years.

9. Compatibility

The customer must ensure that the battery system is compatible with their existing or planned solar systems and other equipment. The retailer will provide compatibility information, but the customer is responsible for final verification.

    10. Customer Support

    The retailer agrees to provide customer support for any issues arising up to and including the delivery of product. The customer should contact the retailer using the provided contact information for any support needs.

    11. Refund and Return Policy

    Customers may be eligible for a refund or return under certain conditions as specified in the retailer’s refund policy. The customer agrees to review and understand the refund policy before making a purchase.

    12. Liability

    The retailer is not liable for any damages or issues arising from the improper use or installation of the battery system that does not comply with the specified requirements. The customer agrees to follow all instructions and guidelines provided by the retailer and installer.

    13. Acknowledgment

    By purchasing a home battery system from Solar Superstore, the customer acknowledges and agrees to these terms and conditions. This acknowledgment ensures a clear understanding of the responsibilities and expectations for both the retailer and customer.